Effective date: September 18, 2026

This Shipping Policy explains how Hat Kraze processes and ships orders placed through hatkraze.com.

Order Processing

Processing time varies based on product availability, customization requirements, order volume, payment verification, and other circumstances. Custom embroidery, screen printing, direct-to-garment work, and personalized products may require additional production time.

Hat Kraze does not guarantee a standard processing period unless a specific shipment commitment is expressly provided for an order. If we cannot ship within an expressly promised period, or within the period required by applicable law when no promise was made, we will provide any delay notice, cancellation opportunity, or refund required by law.

Orders are generally not processed or shipped on weekends or holidays. Processing time is separate from carrier transit time.

Shipping Charges and Delivery Estimates

Available shipping methods and charges are displayed during checkout when applicable. Any delivery date shown at checkout, in an order confirmation, or by a shipping carrier is an estimate unless expressly identified as guaranteed.

Carrier delays, severe weather, service interruptions, peak-season volume, incorrect addresses, and other circumstances outside Hat Kraze’s control may affect delivery. Hat Kraze is not responsible for carrier delays, but we will provide reasonable assistance when an eligible shipment issue is reported.

Shipping Address

Customers are responsible for entering a complete and accurate recipient name and shipping address. Review this information carefully before submitting an order.

If you discover an address error, contact Hat Kraze as soon as possible. We cannot guarantee that an address can be changed after an order is submitted or shipped. Additional carrier charges caused by an incorrect, incomplete, or undeliverable address may be the customer’s responsibility where permitted by law.

Tracking

When tracking is available, the tracking number is provided after the order ships. Tracking activity may take time to appear in the carrier’s system.

Lost, Stolen, or Damaged Shipments

If tracking shows unusual delay, loss, or delivery to the wrong location, contact the carrier and Hat Kraze promptly. Include your order number and relevant tracking information.

If a package arrives damaged, retain the packaging and merchandise and contact Hat Kraze promptly with clear photographs. We will review the circumstances and help pursue an available carrier claim or other appropriate remedy. A package marked delivered by the carrier is not automatically eligible for replacement or refund; each claim is reviewed based on its circumstances and applicable law.

International Shipping

If international shipping is offered at checkout, the recipient is responsible for customs duties, import taxes, brokerage charges, and local fees unless checkout expressly states otherwise. Customs processing may delay delivery.

Order Changes and Cancellations

Because orders may enter fulfillment or customization quickly, changes and cancellations are not guaranteed. All sales are final as described in our Return and Refund Policy, except when otherwise required by law.

Contact Us

Questions or shipment concerns may be submitted through the Hat Kraze contact page. Please include your order number.